Service Offerings and Agreements: A Guide for ITIL Exam...

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Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition

Name: Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition
ISBN: 9781780171920

Griffiths, Richard

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By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments, this book provides clarification and expansion of the core ITIL® texts. This new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product.

カテゴリー:

Computers - Programming

年:

2014

版:

revised

出版社:

BCS

言語:

english

ページ:

260