Managing Service Quality An International Journal, Volume...

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Managing Service Quality An...

Managing Service Quality An International Journal, Volume 15 Number 2 2005

Anders Gustafsson, Bo Edvardsson

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カテゴリー:

Science (General) - Scientific-popular

言語:

english

ページ:

91

ISBN 10:

1845441044

ISBN 13:

9781845441043

ファイル:

PDF, 1.53 MB

IPFS:

,

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Transit Cooperative Research Program, National Research Council . U.S. Transportation Research Board — A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report)

Benjamin Schneider, Susan Schoenberger White — Service Quality: Research Perspectives

Peter Hernon, Ellen Altman, Robert E. Dugan — Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition

Barbara Lewis and Ton van der Wiele — Managing Service Quality, Volume 12, Number 3, 2002

Alison M. Dean and Ross L. Chapman (editors) — Managing Service Quality - Vol. 12 No. 6, 2002: Innovation and quality improvement in service organisations

Charles A. Cianfrani, John E. (Jack) West — Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations, 2nd

K. Douglas Hoffman, John E.G. Bateson — Services Marketing: Concepts, Strategies, & Cases, 4th Edition

George N. Kenyon, Kabir C. Sen (auth.) — The Perception of Quality: Mapping Product and Service Quality to Consumer Perceptions

Claus-peter Praeg, Dieter Spath — Quality Management for IT Services: Perspectives on Business and Process Performance

Nick Wreden — ProfitBrand: How to Increase the Profitability, Accountability and Sustainability of Brands

Yuan Gao — Web Systems Design and Online Consumer Behavior

Sally McKechnie — International Journal of Bank Marketing: Consumer Confidence in Financial Services AftCrunch: New Theories and Insights

John Egan — Relationship Marketing : Exploring Relational Strategies in Marketing (4th edition)

Haemoon Oh, Abraham Pizam — Handbook of Hospitality Marketing Management

Lisa Harris, Charles Dennis — Marketing the e-Business

Steve Baron, Kim Harris (auth.) — Services Marketing: Text and Cases

Steve Baron, Kim Harris — Services Marketing - Text and Cases.

Fay Sudweeks, Celia Romm Livermore;David Oliver — Self-Service in the Internet Age

Marin A. Marinov — Value in Marketing; Retrospective and Perspective Stance

Lisa Harris, Charles Dennis — Marketing the e-Business

Pantea Foroudi; Maria Palazzo — Contemporary Issues in Branding

Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard — Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work

Roland T. Rust, Ming-Hui Huang — Handbook of Service Marketing Research

Ivan Russo, Ilenia Confente — Customer Loyalty and Supply Chain Management: Business-to-Business Customer Loyalty Analysis

Pantea Foroudi, Maria Palazzo — Contemporary Issues in Branding

Steve Baron; Tony Conway; Nick J. Ashil; Mr Gary C Warnaby; Janet Carruthers — Relationship Marketing: A Consumer Experience Approach (Sage Advanced Marketing Series)

Teresa A. Swartz; Dawn Iacobucci — Handbook of Services Marketing and Management

Riyad Eid, Riyad Eid — Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies

Fabio Musso, Fabio Musso, Elena Druica — Handbook of Research on Retailer-Consumer Relationship Development

Irene Samanta, Irene Samanta — Strategic Marketing in Fragile Economic Conditions

Ree C. Ho — Strategies and Tools for Managing Connected Consumers

Yuan Gao — Web Systems Design and Online Consumer Behavior

Dr. Rajagopal — Information communication technologies and globalization of retailing applications

RITU SRIVASTAVA — Marketing of Consumer Financial Products: Insights from Services Marketing

Subrata Chattopadhyay, Udit Chawla, (eds.) — Sustainability in Marketing Practice: Strategies for Industry 4.0

Alex Hou Hong Ng, Mustafa Nourallah — Impact of Globalization and Advanced Technologies on Online Business Models

Anders Gustafsson; Bo Edvardsson — Quis 9 Symposium : Service Excellence In Management

Jay Kandampully; Raymond P. Fisk — New Service Paradigms: AMA SERVSIG Conference 2003

Steve Tax — Service Quality : Crossing Boundaries

Richard C. Leventhal; Richard C Leventhal — Customer loyalty, retention, and customer relationship management

Hooman Estelami — Emerging Perspectives on the Marketing of Financial Services